Return policy

Return & Refund Policy

Last Updated: July 2026

At Cheezlo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong item.

  • The item is missing parts or accessories.

  • The product is significantly different from its description.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, manuals, and accessories.

  • Include proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Personal care & hygiene products

  • Sexual wellness products

  • Beauty and cosmetic items that have been opened or used

  • Gift cards

  • Customized or personalized products

  • Clearance or final sale items

  • Digital products or downloadable content

How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of delivery.

  2. Provide your order number along with clear photos or videos (if the item is damaged or incorrect).

  3. Our support team will review your request within 1–2 business days.

  4. If approved, you will receive return instructions.

Please do not send products back without receiving return authorization.

Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

Exchanges

We replace items only if they are:

  • Damaged

  • Defective

  • Incorrectly shipped

Exchange requests are subject to product availability.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), Cheezlo will cover the return shipping cost.

  • If the return is due to a change of mind or ordering the wrong product, the customer is responsible for return shipping charges.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Damaged Packages

If your package arrives visibly damaged, please take photos before opening it and contact us immediately so we can assist you promptly.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the Contact Us page on Cheezlo. We are committed to providing a smooth and hassle-free shopping experience.